If Sypro does not print (or times out)

You need to change the Java server timeout value in the CrConfig.xml file on the client machine(s) on which the error occurs.

i. Open the CRConfig.XML file using a text editor. In Crystal Reports XI this file is usually located in the c:\program files\business objects\common\4.0\java\crconfig.xml folder.

ii. Increase the value of the <JavaServerTimeout> node.

You can increase this value in increments of 60 until you do not receive the error anymore. A value of 9000 normally resolves the problem, but in some environments a value of 10800 or higher resolves the problem.

iii. Save the file.